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When Outlook only displays emails newer than 12 months, this behavior usually means that the ‘Cached Exchange’ mode, ‘Mail to keep offline’ setting is configured to a value other than ‘All’.

We’ve created a step-by-step walkthrough video that takes you through the steps above, which you can watch on our YouTube channel. Please note that you will need to restart Outlook for these changes to take effect.

When the message appears, click on ‘Done’.

If the slider is set at ‘1 year’, then drag it to however long of a duration you would like.

From the drop down list, select ‘Account Name & Sync Settings’.

Sign into Outlook using your credentials.Adjusting the sync slider in Outlook Account Settings: This blog post will highlight how to adjust the sync slider in your Outlook Account Settings to resolve this issue. This can be quite disruptive to your work if you need to access an important email that was sent over a year ago.

If you’re using the more recent versions of Outlook, it is likely that you may have experienced an issue where your inbox is not displaying emails that are older than 12 months.